Terms of Service

1. Introduction and Acceptance of Terms

Welcome to Lavish Luck Casino. These Terms of Service (the "Terms") constitute a legally binding agreement between you (the "User", "Player", or "You") and the operators of Lavish Luck Casino (referred to herein as "Lavish Luck", "we", "us", or "our"). These Terms govern your access to and use of the Lavish Luck Casino website located at https://lavishluck-casino.us/, as well as any related mobile applications, social casino games, software, and services provided by us (collectively, the "Platform" or "Services").

By registering for an account, accessing the Platform, participating in any games, obtaining Gold Coins or Sweeps Coins, or redeeming Sweeps Coins for prizes, you affirmatively declare that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and our official Sweepstakes Rules. If you do not agree to every provision contained within these documents, you are expressly prohibited from using the Platform and must discontinue your use immediately.

NO PURCHASE OR PAYMENT IS NECESSARY TO PARTICIPATE OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. Lavish Luck Casino operates strictly as a social and promotional sweepstakes casino. We do not offer real-money gambling, nor do we offer opportunities to win real money directly based on the outcome of the games.

2. Eligibility and Territorial Restrictions

To use the Services and create a Lavish Luck Casino account, you must meet all of the strict eligibility criteria outlined below. By accessing the Platform, you represent, warrant, and covenant that:

• Age Requirement: You are at least eighteen (18) years of age, or the legal age of majority in your jurisdiction of residence, whichever is older at the time of account creation.
• Residency: You are a legal resident of the United States of America.
• Prohibited Jurisdictions: You are NOT accessing the platform from, nor are you a legal resident of, the following restricted states: Washington, Idaho, Michigan, and Nevada. Residents of these states are strictly prohibited from creating accounts, playing games with Sweeps Coins, or redeeming prizes due to specific state sweepstakes and gaming regulations. Furthermore, users accessing the platform from outside the United States are prohibited from participating in the sweepstakes.
• Capacity: You are of sound mind and capable of taking responsibility for your own actions, and you are participating in the games strictly in your personal capacity for recreational and entertainment purposes, not on behalf of any other individual, corporation, or entity.
• Exclusion Status: You have not previously been banned, suspended, or voluntarily self-excluded from the Lavish Luck Casino platform.
• Employee Restriction: You are not an employee, officer, director, affiliate, or immediate family member of Lavish Luck Casino or any of its parent companies, subsidiaries, advertising agencies, or sweepstakes administration partners.

Any account created in violation of these eligibility requirements is considered fraudulent. In such instances, Lavish Luck Casino reserves the right to immediately close the account, void any gameplay, and irrevocably confiscate any Gold Coins, Sweeps Coins, or pending prize redemptions.

3. Account Registration and Verification (KYC)

3.1 Account Creation and Multi-Accounting

To access the full features of the Platform, you must register for an account. You are permitted to open and maintain only one (1) active account on the Platform. Creating multiple accounts using different email addresses, variations of your name, IP manipulation, or on behalf of other individuals ("multi-accounting") is strictly prohibited. If we detect multi-accounting, all associated accounts will be permanently terminated, and all balances will be forfeited.

During registration, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address, and email address. The name on your Lavish Luck Casino account must match your true legal identity exactly.

3.2 Identity Verification (Know Your Customer)

To maintain platform security, prevent fraud, combat money laundering, and comply with state sweepstakes regulations, Lavish Luck Casino reserves the right to verify your identity, age, and location at any time. This process (often referred to as Know Your Customer or KYC) is strictly required before you can process your first prize redemption, or at our discretion if suspicious activity is detected.

You agree to promptly provide all requested documentation when asked. This documentation typically includes:

• A valid, unexpired government-issued photo ID (e.g., driver's license, passport, or state ID card).
• Proof of residential address dated within the last 90 days (e.g., a utility bill, bank statement, or official government correspondence).
• A selfie photograph to verify facial matching with your provided ID.
• In some cases, proof of ownership of the payment method used to purchase Gold Coins.

Failure to pass verification, providing forged documents, or refusing to cooperate with the verification process will result in the suspension of redemption privileges and the permanent closure of your account.

3.3 Account Security

You are solely and exclusively responsible for maintaining the confidentiality of your login credentials (email and password). You agree not to share your password or allow any third party to access your account. Lavish Luck Casino will not be liable for any loss, unauthorized purchases, or unauthorized redemptions that result from your failure to secure your account. If you suspect unauthorized access, you must notify our Customer Support team immediately so we can lock the account.

4. The Dual-Currency System: Gold Coins and Sweeps Coins

The Lavish Luck Casino platform operates using a unique dual-currency model designed specifically for social gameplay and promotional sweepstakes.

4.1 Gold Coins (GC)

Gold Coins are virtual social casino chips that have no real-world monetary value. They can be obtained for free (e.g., via the daily login bonus, social media contests, or leveling up) or they can be purchased in packages through the Platform's store using real money.

Gold Coins are used exclusively to play games in "Standard Mode" for pure entertainment purposes. Gold Coins cannot be exchanged, traded, transferred, withdrawn, or redeemed for cash, prizes, or any other item of value under any circumstances. All purchases of Gold Coins are final, non-refundable, and non-reversible.

4.2 Sweeps Coins (SC)

Sweeps Coins are promotional sweepstakes entry tokens. Sweeps Coins cannot be purchased. They are obtained entirely for free through the following legally compliant methods:

• Purchase Bonus: As a free promotional bonus accompanying the purchase of specific, participating Gold Coin packages.
• Daily Login Bonus: By logging into your verified account on a daily basis.
• Social Media Giveaways: By participating in official Lavish Luck Casino contests on platforms like Facebook, Instagram, or X (Twitter).
• Alternative Method of Entry (AMOE): By sending a handwritten postal request to our sweepstakes processing center, strictly adhering to the specific formatting, wording, and postage guidelines outlined in the official Sweepstakes Rules.

Sweeps Coins are used to play games in "Promotional Mode." When you play games using Sweeps Coins, any resulting Sweeps Coins won through gameplay (winnings) are added to your redeemable balance. Sweeps Coins themselves are not real money and do not constitute property of the player. They are a limited, revocable license to participate in our promotional sweepstakes.

5. Prize Redemptions

Players who accumulate a sufficient balance of eligible, won Sweeps Coins may request to redeem them for real-world prizes, subject to the following strict conditions and processing times:

5.1 Playthrough/Wagering Requirement

All Sweeps Coins obtained (whether through a purchase bonus, daily login, or AMOE) must be played through at least one time (a 1x wagering requirement) before they become redeemable winnings. For example, if you receive 10 Sweeps Coins for free, you must place 10 Sweeps Coins worth of spins in Promotional Mode. Any Sweeps Coins you win from those spins are then eligible for redemption.

5.2 Minimum Redemption Thresholds

To initiate a redemption request, your account must meet the following minimum balances of played, redeemable Sweeps Coins:

• Digital Gift Cards: A minimum of 50.00 redeemable Sweeps Coins is required to redeem a digital gift card (sent to your registered email address).
• Cash Prizes (Bank Transfer): A minimum of 100.00 redeemable Sweeps Coins is required to request a cash prize transfer to your bank account.

Redemptions are processed at a standard rate of 1 Sweeps Coin = $1.00 USD equivalent in prize value.

5.3 Maximum Redemption Limits and State Restrictions

Lavish Luck Casino reserves the right to limit the amount of Sweeps Coins that can be redeemed in a single day or week. In New York and Florida, the maximum redemption value for a single spin or play is legally capped at $5,000. Any prize exceeding $5,000 won in a single play by a resident of NY or FL will be reduced to $5,000. Furthermore, we reserve the right to process any large redemption request (typically exceeding $10,000) in smaller, weekly installments.

5.4 Processing, Payment, and Taxes

Cash prizes will only be paid via Electronic Funds Transfer (EFT) or ACH directly to a US-based bank account registered in the exact same name as the verified Lavish Luck Casino account holder. We do not process payments to corporate accounts, trusts, digital wallets (like PayPal or Venmo), or third parties.

You are solely and entirely responsible for declaring any prize winnings and paying any applicable local, state, or federal taxes associated with your redemptions. Lavish Luck Casino may require you to complete a W-9 form and may issue a 1099-MISC form for tax reporting purposes if your redemptions meet certain federal thresholds (e.g., $600+ in a calendar year).

6. Prohibited Conduct and Anti-Fraud Policy

To maintain a fair, safe, and enjoyable environment for all players, you agree that you will NOT engage in any of the following prohibited activities on the Lavish Luck Casino platform. Engaging in any of these activities will result in immediate account termination, forfeiture of all balances, and potential legal action.

• Fraud and Financial Abuse: Utilizing stolen credit cards, using payment methods that do not belong to you, initiating fraudulent chargebacks, or engaging in money laundering activities. Please note: Any chargeback initiated by you or your bank will result in the immediate and permanent ban of your account.
• Cheating and Automation (Bots): Using artificial intelligence, "bots", macro software, auto-clickers, screen scrapers, or any unauthorized third-party software designed to manipulate gameplay, automate betting, bypass security measures, or exploit the platform.
• Exploitation of Errors: Attempting to exploit software bugs, glitches, or unintended mechanics. If a game malfunctions, miscalculates a payout, or operates abnormally, all plays and pays for that specific round are immediately voided.
• Account Trading: Selling, trading, gifting, or transferring your Lavish Luck Casino account, Gold Coins, or Sweeps Coins to any other individual or entity.
• Harassment and Abuse: Engaging in abusive, threatening, racist, sexist, or harassing behavior toward our customer support staff or other players on our social media channels or community forums.
• Commercial Use: Using the platform for any commercial purpose, advertising, or soliciting other players.

7. Game Fairness and RNG

Lavish Luck Casino is committed to absolute fairness and transparency. All slot outcomes, card dealt, and instant win results on the Platform are generated by an advanced Random Number Generator (RNG). This RNG algorithm is rigorously tested and certified by independent, third-party auditing laboratories to ensure that every outcome is entirely random, statistically fair, and cannot be manipulated by the casino, the developers, or the player.

8. Intellectual Property Rights

All content present on the Platform, including but not limited to the games, source code, graphics, text, logos, audio clips, video clips, button icons, and the overall "look and feel" of the site, is the exclusive property of Lavish Luck Casino or its licensed game providers. This content is protected by United States and international copyright, trademark, and intellectual property laws.

By accepting these Terms, you are granted a personal, limited, non-exclusive, non-transferable, and revocable license to access the Platform solely for your personal, non-commercial entertainment. You may not copy, modify, distribute, reproduce, reverse engineer, decompile, or create derivative works from any part of the Platform without our express written consent.

9. Purchases and Refunds

When you purchase Gold Coin packages, the transaction is final. Once the Gold Coins (and any accompanying free Sweeps Coins) have been credited to your account, the transaction cannot be reversed. We do not grant refunds for "buyer's remorse," accidental purchases made by family members on your device, or unused currency if your account is closed or if you decide to stop playing. In the event of a billing error or a technical failure that prevents the delivery of purchased coins, please contact Customer Support with your receipt within 7 days for manual resolution.

10. Dormant and Inactive Accounts

If you do not log into your Lavish Luck Casino account for a continuous period of eighteen (18) months, your account will be deemed "Inactive" or "Dormant." Upon becoming inactive, we reserve the right to automatically expire, void, and remove all Gold Coins and Sweeps Coins remaining in the account without prior notice to you. We strongly recommend logging in periodically to maintain your active status and preserve your balances.

11. Responsible Social Gaming

Lavish Luck Casino promotes safe and responsible social gaming. If you feel that your gameplay is becoming problematic or taking up too much of your time or finances, we offer several tools to help you maintain control. You can set daily, weekly, or monthly limits on Gold Coin purchases. You can also request a temporary "Time-Out" (account suspension) for a set period.

If you need to permanently stop playing, you may choose to permanently Self-Exclude your account by contacting our support team. Once a Self-Exclusion is processed, it is absolutely irrevocable, and you will be permanently banned from accessing the platform or creating new accounts. If you or someone you know has a gambling problem, we urge you to seek help from organizations such as the National Council on Problem Gambling (NCPG).

12. Privacy Policy Integration

Your privacy is important to us. Our collection, use, and disclosure of your personal information, including KYC data and payment details, are governed by our Privacy Policy. By agreeing to these Terms of Service, you also acknowledge and agree to the data practices described in our Privacy Policy, which is incorporated into these Terms by reference.

13. Disclaimers and Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY AS IT SIGNIFICANTLY LIMITS OUR LIABILITY TO YOU.

THE SERVICES, THE PLATFORM, AND ALL GAMES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAVISH LUCK CASINO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL LAVISH LUCK CASINO, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS, DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE NINETY (90) DAYS PRECEDING THE CLAIM, OR FIFTY DOLLARS ($50.00 USD), WHICHEVER IS GREATER.

14. Binding Arbitration and Class Action Waiver

14.1 Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, the Sweepstakes Rules, or any prize redemptions (a "Dispute") shall be resolved exclusively through final and binding arbitration, rather than in a court of general jurisdiction. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted before a single neutral arbitrator in the English language. The arbitrator's decision will be final and binding.

14.2 Class Action Waiver

YOU AND LAVISH LUCK CASINO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, MULTI-DISTRICT, OR COLLECTIVE PROCEEDING. The arbitrator may not consolidate another person's claims with your claims and may not preside over any form of a representative or class proceeding. By agreeing to these Terms, you expressly waive your right to a trial by jury.

14.3 Exceptions to Arbitration

Notwithstanding the above, either party may bring an individual action in a small claims court if the claim qualifies. Furthermore, either party may seek emergency injunctive relief in a court of competent jurisdiction to stop intellectual property infringement, unauthorized access (e.g., hacking), or bot abuse without first engaging in arbitration.

15. Indemnification

You agree to indemnify, defend, and hold harmless Lavish Luck Casino, its affiliates, licensors, payment processors, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms of Service, your misuse of the Platform, your violation of any sweepstakes rules, or your violation of any rights of another.

16. Modification of Terms

Lavish Luck Casino reserves the right to update, amend, modify, or revise these Terms of Service at any time and at our sole discretion. If we make material changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this document, and we may also present you with a pop-up notification or an email requiring you to accept the new Terms upon your next login. Your continued use of the Lavish Luck Casino platform following the posting or notification of revised Terms constitutes your full acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Platform immediately.

17. Severability and Entire Agreement

If any provision of these Terms is found by an arbitrator or a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect. These Terms, along with the Privacy Policy and Sweepstakes Rules, constitute the entire agreement between you and Lavish Luck Casino regarding your use of the Services, superseding any prior agreements or communications.

18. Contact Information and Customer Support

If you have any questions, concerns, or disputes regarding these Terms of Service, your account, or the platform in general, please contact our dedicated Customer Support team. We are committed to resolving player inquiries rapidly and fairly.

You can reach us through the following methods:

• Support Ticket: Submit a detailed support ticket through the Help Center while logged into your Lavish Luck Casino account.
• Email: Send an email to our legal compliance and support department at [email protected].
• Mail: For official correspondence regarding the AMOE or legal notices, please refer to the addresses provided in the Sweepstakes Rules section.

Thank you for choosing Lavish Luck Casino. Spin responsibly and enjoy the games!